Frequently Asked Questions

Where do you ship to?

I ship my items worldwide!

How do you package your items?

I try to use 100% recyclable packaging where possible and I now provide reusable organza gift bags for all earring orders and reusable holographic packaging for my custom press on nails.

How do I know which size to choose for my Press On Nails?

Each listing has a size guide and also instructions for measuring your nails for the perfect fit. If you are in a hurry, you can always choose my 'Full set (20 nails)' option which provides you with 2 nails in every size I have available.

My nails don't fit, can I have a refund?

If you have ordered a customised item (press on nails fall under this category as they are made to order) then I cannot refund these. I do not offer refunds for sizing errors due to the number of size options that I have available for my nails and there is a disclaimer on my sizing guides to confirm this at the time of purchase.

I've changed my mind and no longer want my jewellery, what can I do?

Please contact me within 14 days of receiving your order to discuss your return. Jewellery will need to be returned in the exact condition that it was originally received. If you have had a change of heart then you will be responsible to pay the charges for returning the items. If these are not returned in the same condition as they were received, you will also be liable for any charges incurred due to damage.

My order has arrived damaged - what should I do?

I will of course fully refund, or replace any damaged orders happily. Please be aware that any damaged orders will need to be returned to me and I will provide a pre-paid label for this and cover the costs of the return for you. Once the item has been returned I will fully refund the order. If a replacement is the preferred resolution then this will be provided immediately.

My order hasn't arrived, what can I do?

I send all of my UK and Ireland orders Second Class. This means they should arrive within 2-4 days after being shipped although I do ask that you allow 10 working days to pass at the moment due to the Covid delays.

For International orders, these take on average 2-4 weeks to arrive and are sent with standard airmail but with Covid delays, they can also take up to 6-8 weeks.
I do everything I can to get my orders out on time to avoid disappointment. If your order has not arrived, please tell me so that I can resolve this with you. Please remember, that I am a one woman business and that I love my store and will do all that I can to solve this but that I am not to blame for shipping delays :) Please remember to be kind and patient while I resolve your issue.

If you wish to receive tracking with your order, please purchase the shipping upgrade. I do not send orders with tracking unless you purchase the upgrade.

If your order has not arrived and you have not purchased the shipping upgrade, then please be aware that I also cannot track your package and that you will be asked to wait for the appropriate time to pass as specified in my policies prior to requesting a replacement.

I have the same amount of information as you have when I ship your orders and I can only assume after a certain amount of time, that your order has been delayed or lost.

Please stay patient with me if this happens to you as I always work with my customers to resolve their issues and to go the extra mile for them :)